Return & Refund Policy

• Returns are accepted within 48 hours of delivery, provided the item is unused, undamaged and in its original packaging.
• Custom built kits, used items, and items marked non-returnable cannot be returned.
• To start a return, contact us with your order number and the reason for the return.

• If you receive a damaged, defective or incorrect item, contact us within 48 hours of delivery with photos of the issue.
• We will offer a replacement, a repair or a refund, depending on the situation.

• Once a return is received and inspected, we will tell you whether it has been approved or rejected.
• Approved refunds are processed to your original payment method within 3 to 5 business days.
• Shipping charges, if any, are not refundable unless the return is due to our error.

• Items marked as final sale
• Products damaged through misuse after delivery
• Custom or made to order parts

Get in touch and include:

• Your order number, or your course booking reference
• The reason for the return or cancellation
• Photos, if the item arrived damaged or defective

We aim to respond within 1 to 2 business days.